1. Data controller
Concanocke, Rue Antoine Dansaert 86, 1000 Brussels, Belgium. Email: [email protected] · Phone: +32 2 513 84 29.
2. Personal data we collect
- Contact details (name, email, phone) when you submit an enquiry
- Technical data (IP address, browser type) via cookies — see our Cookie Policy
- Project-related information you voluntarily provide during consultations
3. Legal basis for processing
We process personal data on the basis of: (a) your consent (contact forms, marketing cookies); (b) contract performance (project delivery); (c) legitimate interests (website security and analytics where consented).
4. How we use your data
To respond to enquiries, deliver design services, issue invoices in EUR, improve our website, and — with consent — send project updates or studio news.
5. Data retention
Enquiry data: 24 months. Client project data: 7 years (legal/accounting requirements). Cookie consent records: 12 months.
6. Your GDPR rights
You have the right to access, rectify, erase, restrict, port, and object to processing of your personal data. You may withdraw consent at any time without affecting prior lawful processing. To exercise rights, email [email protected].
7. Data sharing
We do not sell personal data. We may share data with contracted processors (hosting, email) bound by GDPR-compliant agreements, and with authorities when legally required.
8. International transfers
Data is primarily processed within the EEA. Any transfer outside the EEA uses appropriate safeguards (Standard Contractual Clauses).
9. Complaints
You may lodge a complaint with the Belgian Data Protection Authority (APD/GBA): dataprotectionauthority.be.
10. Contact
Data protection enquiries: [email protected] or +32 2 513 84 29.